Itex wins Customer Service Award

The results were announced at the awards night held at Wembley Stadium on Thursday 10 May attended by a large number of industry specialists in betting and gaming software, networks, mobile eGaming, payments, eGaming recruitment, and IT & infrastructure.

Itex was shortlisted in three categories and beat off some strong competition including GameOn Marketing Limited and Manx Telecom to bring the Best Customer Service award home. The judging panel was made up of representatives from some "big hitters" in the industry including brand names such as BskyB and William Hill.

The Awards - now in their third year - celebrate the very best service providers and B2B Operators in the online gaming industry, and recognise the achievements of suppliers from across all the major eGaming disciplines.

Glyn Harris, Head of Sales for Itex in Guernsey who collected the award on behalf of the company, was thrilled:

"This really is a fantastic achievement for us. Quality Client Service delivery is at the core of Itex's work ethos and to be recognised in this way is really rewarding for our team. We are particularly grateful for the testimonials that a number of our clients submitted in support of our nomination."

Alderney's Robin Le Prevost, Director of eCommerce Development said in response to Itex's award

'In a world when everything is becoming commoditised it is increasingly difficult to stand out from the crowd, one such way is through superlative customer service and whilst expensive, in terms of cost and commitment not to mention buy in from all your staff to put in place and maintain, it really does make a huge difference. Itex have made that commitment and I believe they are without question a deserving winner and an absolute credit to both Guernsey and Alderney.'